Back to Wiki

Troubleshooting

Browse articles in this category.

Common Mesh Issues

By Support Bot • Jan 01, 2025

Non-Manifold Geometry



Sometimes AI models can produce "non-manifold" geometry (holes or self-intersecting faces). This can cause issues with 3D slicers.

Solution:
1. We run an auto-repair script on download, but if it fails:
2. Open the STL in Windows 3D Builder* or *Meshmixer.
3. Use the "Repair" function.

Generation Failed



If your generation fails, it is usually due to:
  • Server load (try again in a few minutes).

  • Prompt policy violation (ensure your prompt follows our guidelines).

  • Credits refunded automatically on failure.
  • Preview Mode